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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janie Orr

Janie Orr

June 5, 2025

5  out of  5
rating by Janie Orr
"Amber Aker was very easy to work with. She is thorough and patient. She listened to my questions and put me at ease throughout my process from switching from another insurance carrier. Highly recommend!"
We responded:
"Hey Ms. Orr, Your business and your kind words are greatly appreciated. My Team and I welcome you to our Agency and hope for a long relationship with you. Amber is a tremendous asset to our Team and to our valued Customers. Insightful, patient, informative and she listens to Customers needs. She is a wonderful resource! I am proud to have her as well as all of my Awesome Team. I am blessed to have such a dedicated Team of caring individuals that go above and beyond every day! Thank you again for your business, your time and your kind words! Thank you from Ted and his Awesome Team!"
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Joshua Cudia

June 2, 2025

5  out of  5
rating by Joshua Cudia
"I had an amazing experience talking with Amber. Being new to most of this information, she eased my nerves and was extremely helpful and patient with my questions and concerns. As someone slowly integrating into society as an adult, it's refreshing to encounter people like Amber along the way. She is definitely someone to keep on the team!"
We responded:
"Hi Mr. Cudia and THANK YOU! Thank you for your business and thank you for sharing your experience with the world! Amber is a tremendous asset to our Team and she performs so very well in our mission to serve our customers like we would want our insurance provider to serve us! She is patient, thorough, informative and she listens to our customers. We are so very glad she is on the Good Folks Team! I have to say that my entire Team is Awesome and I am thankful for all of them! I am truly blessed as an employer to have such a robust crew to deliver the promises we make! And, I am blessed to have such quality customers like yourself! Thank you for allowing my Team and I to serve you! Thanks from Ted and his Awesome Team!"
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Diana

May 31, 2025

5  out of  5
rating by Diana
"Si quieres tener una excelente atención las mejores coberturas para ti contáctalos no te vas a arrepentir Erick y Melissa los mejores!"
We responded:
"Gracias, Diana, por tus amables palabras y por tu preferencia. ¡Soy Ted! Agradezco tu preferencia y el tiempo que dedicaste a compartir tus comentarios. Melissa y Erick hacen un trabajo maravilloso atendiendo a nuestros clientes, ya sean hispanohablantes o ingleses. ¡Estoy muy agradecida por su esfuerzo! Todo mi equipo hace un trabajo excelente y estoy orgullosa de todos ellos. ¡Gracias por tu tiempo, tu preferencia y tus amables palabras! ¡Gracias de parte de Ted y su increíble equipo!"
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Jakob Dieffenbach

May 29, 2025

5  out of  5
rating by Jakob Dieffenbach
"Grant was a huge help! The whole process was very quick and simple."
We responded:
"Happy Thursday Jakob and thank you for making our Thursday even happier with your kind words and your business! My Team and I sincerely appreciate the opportunity to serve you and look forward to a long relationship with you! I am glad you were impressed with Grant. He works hard to please and inform! He really does a tremendous job. In fact, I am proud of my entire Awesome Team for their efforts to be a quality resource for our customers. I am blessed and proud of all of them! Thank you again for your business and your time to post! Thanks from Ted and his Awesome Team "
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Darryle Williams

May 27, 2025

5  out of  5
rating by Darryle Williams
"Got a great rate and great customer service from Grant. He stuck with me through my car shopping experience and I’m more than happy with my decision with him and this agency"
We responded:
"Love the comments and I Thank You Darryle! Thank you for your business and your kindness words! I am proud of Grant and how hard he works to deliver quality experiences and protection every day! He works hard to be a trusted resource! In fact I am proud of all my Team for their dedication to service and quality advice! I am blessed…great customers and an awesome Team! Thank you for your time, your business and your kind words! Ted and his Awesome Team"
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Russ Boxer

May 27, 2025

5  out of  5
rating by Russ Boxer
"Grant was incredibly helpful, attentive and kind. I would recommend him to anyone that needs insurance. Thanks Grant !!"
We responded:
"Thank you so very, very much Russ! Grant is great to work with and we are proud of his efforts to serve! Thank you for letting other folks know about your experience! I am blessed to have quality Customers like yourself and a Team of awesome, caring individuals who work together to deliver exceptional Customer Service! Thank you again for your business, your time and your kindness! Thank you from Ted and his Awesome Team!"
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Robert Rayhart

May 23, 2025

5  out of  5
rating by Robert Rayhart
"Alec is the best! Helped me immediately and super fast."
We responded:
"Hey Mr. Rayhart, Your kindness in sharing your thoughts is appreciated. Thank you for letting others know about your experience with Alec and our Team! I am very proud of the job that Alec does on a daily basis and I am thankful with his efforts to be a true resource for our customers. In fact, my entire Team does a terrific job in serving our customers. I am truly blessed to have such an awesome group of hard working, caring and empathetic Team Members. And, we are lucky to have tremendous customers like YOU to serve! Thank you again for your time, your business and your referrals! Thanks from TEd and his Awesome Team!"
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Ricky Blair Jr.

May 6, 2025

5  out of  5
rating by Ricky Blair Jr.
"Grant was professional and easy to get along with. He made the transaction a smooth and painless transition, I am very happy I am a customer of Ted Heaton State Farm."
We responded:
"Thank you Mr. Blair and know that if YOU are HAPPY, then the Ted Heaton Team is HAPPY! Welcome to our Agency and thank you for your kind words about your experience with Grant! I am proud that he was helpful and that the process was as you state! He does a wonderful job and I am proud of him! In fact, my entire Team does an awesome job in what they do! I am blessed to have such an engaged and helpful group to deliver the promises we offer! It helps us tremendously that you thought enough of the experience to share! So Thank You and we look forward to a long relationship with you! Thank you from Ted and his Awesome Team!"
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Luis Moncada

May 3, 2025

5  out of  5
rating by Luis Moncada
"I am very happy as a new State Farm customer thanks to Eric and Ashlee For answering all my Questions and Concerns that I had in regards of Holding an insurance policy they Helped me get all the discounts available they were very professional and insurance Companies need professional Agents like them thanks again for your time and patience with me and God bless y’all"
We responded:
"Mr. Moncada, God Bless You as well and thank you for the blessing wishes! Thank you also for allowing my Awesome Team and I to serve you and your family! I am proud for Erick and Ashlee and how great they are with our customers and prospects....what you describe above is exactly what we strive for in assisting folks with their insurance needs! Thank you for pointing out your experience is what we strive for! I am blessed to have an office full of quality, caring Team Members that serve our customers so well and in such a caring manner! Thank you so very much again and please let me know how I can personally assist you with your insurance program! Thank you from Ted and his Awesome Team!"
Profile photo of Cinthya Landa Ferreiro

Cinthya Landa Ferreiro

May 2, 2025

5  out of  5
rating by Cinthya Landa Ferreiro
"Tuve una gran experiencia excelente trato."
We responded:
"¡Gracias por sus amables palabras y su preferencia! Mi equipo y yo agradecemos que nos permitan servirle. Estoy orgulloso del arduo trabajo y el apoyo que brinda mi equipo. ¡Gracias por su preferencia y por dedicarnos tiempo para publicar sus comentarios! ¡Gracias de parte de Ted y su increíble equipo!"
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Oleksii

May 1, 2025

5  out of  5
rating by Oleksii
"I had an excellent experience working with Amber to get a quote for coverage. She was incredibly knowledgeable, took the time to walk me through all the details of my current policy versus the new options, and made everything easy to understand. Amber was professional, prompt in her follow-ups, and showed genuine patience with all of my questions. It’s such a relief to know there’s a local team, including claim specialists, ready to help when needed. I feel much more confident about my coverage thanks to Amber’s support."
We responded:
"Oleksii, Welcome on board and Thank You for your business! My Team and I are excited to serve you! I am personally grateful to hear about your experience with Amber as well. Your comments are exactly what my Team should be delivering with every interaction! I am pleased that Amber delivered, I am pleased that you are pleased and I am thankful for you taking the time to share your experience with the world! I am proud of her and thankful she is on the Good Folks Team! In fact, I am proud of all of my Good Folks! They continue to amaze me every day with their dedication and their hard work to help customers protect their families and themselves! I am blessed! Thank you again for your business and your kind words. Hopefully we can do business for a long time to come! Thank you from Ted and his Awesome Team!"
Profile photo of Caitlan Fuller

Caitlan Fuller

April 28, 2025

5  out of  5
rating by Caitlan Fuller
"I worked with Amber to get insurance in Texas. She made the process so quick and easy. She also went through every possible discount to help get my monthly payment as low as we could. Thank you, Amber!"
We responded:
"Ms. Fuller, It makes me smile and happy to hear your kind words about your experience with Amber! I am thankful for your business and for you taking the time to share your thoughts! I am proud that Amber delivered on her approach to help you! My Team and I hope we have a long and prosperous relationship! I am proud and thankful for Amber's efforts and I am blessed to have such an Awesome Team just like her. I am so very, very thrilled that all of my Team continues to shine! Thank you again for your time, your business and your kind words! Thanks from Ted and his Awesome Team!"
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Zane Patel

April 25, 2025

5  out of  5
rating by Zane Patel
"Amber was great in helping me set up my car insurance policy. She made the process very clear, understandable, and gave great advice. I would highly recommend anyone work with her for their car insurance needs!"
We responded:
"Welcome to Texas and to the Heaton State Farm Agency Zane! Please let us know how we can assist you with your transition to our great state! Thank you for your kind words as well! I am / my Team and I are so happy that YOU ARE HAPPY! Thank you for letting other folks know we do a great job! Amber truly does such a wonderful service in her conversations with our Customers because she listens, she cares and she advises like she would want her insurance provider to deal with her. She does a great job and I am so very pleased with her efforts! I am blessed that my entire Awesome Team really does take what we do to heart! They amaze me every day because of their consistency and their guidance to our Customers! I am one lucky Boss and State Farm Agent! Thank you again so very much and please let us know how else we can serve you! Thank you from Ted and his Awesome Team!"
Profile photo of Connor bale

Connor bale

April 25, 2025

5  out of  5
rating by Connor bale
"I signed up today by Erick who made the process very easy and saved me almost $2,000 a year from what I was paying before for less coverage. Thanks for the great service!"
We responded:
"BOOM.....That's what we LOVE to hear Connor! Thank you for sharing! And, thank you for coming on board! My Team and I love it when we can make a positive difference in customers lives. Thank you for your business and thank you for sharing! I am proud of Erick and thankful for how well he listens to customers and helps them with their needs. He does a fantastic job! In fact, my entire Team is Awesome and they all do a great job listening and helping folks! I am a blessed man and I am so very thankful for and proud of their efforts every day! Thank you again for your business and your kind words! Thanks from Ted and his Awesome Team!"
Profile photo of Hannah Muras

Hannah Muras

April 24, 2025

5  out of  5
rating by Hannah Muras
"Grant was amazing! Very knowledgeable and helped me work through everything so I could get the best monthly payment. He made the process quick and simple for me."
We responded:
"That is exactly what we strive for Heather! Thank you for letting other folks know about your experience with Grant! He works hard and does a quality job in making sure our Customers are informed and heard! He is a tremendous resource! In fact, my entire Team does a great job with our Customers. I could not be more proud of what they deliver every day. Truly I am blessed to have great Customers like yourself and an Awesome Team to do the heavy lifting! Thank you again and let me know how I can help you! Thanks from Ted and his Awesome Team!"
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Terry LeBreton

April 24, 2025

5  out of  5
rating by Terry LeBreton
"Daniel is the most thorough and detailed agent I've worked with in several decades. He's absolutely great, easy to talk with and shockingly caring and concerned to be sure every aspect of your experience is a 10 on a 10. Kudos to Heaton for having him on their team. Smart move Ted."
We responded:
"Afternoon Terry and so very glad that you are feeling taken care of! My Awesome Team does as good a job as they can to deliver that Family Feeling to our Customers. We are human and sometimes need to work a bit harder but overall they are simply the Best! I am so very proud of each of them and I am so very thankful for each of them! Daniel has proven to be a tremendous role model on delivering quality customer service! I am so glad he joined our Team and I am so glad he continues to take his role so seriously! He is Awesome! My Team is Awesome! Our Customers are Awesome! Thank you again and please don't hesitate to call on me any time! Thank you again from Ted and his Awesome Team"
Profile photo of Matt McCallon

Matt McCallon

April 24, 2025

5  out of  5
rating by Matt McCallon
"I had a great experience getting a quote for coverage with Ted's office. Amber is amazing and did a phenomenal job explaining the differences in my current coverage and what was being proposed. She followed up promptly and was extremely patient with my questions. You can tell the office works well together, is staffed appropriately, and even has claim specialists who work locally in the office. I've had too many experiences being passed off to an 800 with no support locally in the past. I hope to never need it, but I feel at ease after getting the coverage set up."
We responded:
"Mr. McCallon, Ted here. Welcome on board and thank you for your business! Please let me know how I can personally assist you! My Team and I appreciate you! Thank you also for the kind words about Amber and your conversations with her. She cares deeply about communicating effectively and I am so glad she is on the Good Folks Team! I have an entire office full of quality individuals who pour themselves out for our customers every day! I am Blessed! Thank you again so very much! Thank you from Ted and his Awesome Team!"
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irene gutierrez

April 23, 2025

5  out of  5
rating by irene gutierrez
"Called to get quote and spoke with Amber. She was so sweet and patient. Glad I was able to switch over to State Farm!"
We responded:
"Hi Ms. Gutierrez and Thank you for your business and your kind words! My Awesome Team and I are glad you were able to switch over to SF as well! Thank you for coming onboard and we look forward to a long relationship with you! Amber is truly wonderful with our Customers and Prospects and we are lucky she is on our Team! She Rocks! In fact, my entire Team Rocks! They are very good and provide quality advice and coverage recommendations to folks which makes me proud! Truly Blessed to have such fantastic Customers like you and an Awesome Team! Thank you again so very much! Ted and his Awesome Team"
Profile photo of Preksha Welankiwar

Preksha Welankiwar

April 22, 2025

5  out of  5
rating by Preksha Welankiwar
"I had a great experience with agent Daniel Rosenthal. He was super friendly and guided me through the entire process ensuring I got a great price for my renters insurance. Definitely recommend!"
We responded:
"I am so very happy that you are happy Preksha! Thank you for your business and for taking time to share your experience with the World! We look forward to a long and prosperous relationship with you! Thanks! Daniel is truly a great help to our wonderful Customers! He Cares, He Listens, He Advises, He Shares and He truly Wants to Help! I am impressed with how good he is with Customers. My entire Awesome Team is the same way and I am one blessed State Farm Agent! I could not ask for much more than what my Team does on a daily basis! Truly blessed! Thank you again and let us know how else we can help you! Thank you from Ted and his Awesome Team!"
Profile photo of Robert Raymond

Robert Raymond

April 22, 2025

5  out of  5
rating by Robert Raymond
"Was kicking around switching auto insurance and decided to give State Farm a try and called them up. Amber talked with me for over and hour about thier rates and options and when we got done with the quote it was $1200 lower per year than my current offering at Geico with the same coverage. Needless to say I switched and wished I did years ago. Thank you so much Amber!"
We responded:
"Hey Robert...First of all congratulations on having extra spending money! Glad Amber was able to free up some of that hard earned capital for you! Secondly, thank you for your business! Thirdly, Thank you for your kind words and letting others know about your experience! My Awesome Team and I hope we do business for a long time to come! Amber is great isn't she? Thorough, patience, informative and understanding of how to help Customers! She has been a great fit in our office and we are glad to have her on the Good Folks Team! I am blessed to have an office full of GOOD FOLKS! Truly blessed! Thank you again and please let us know how we can serve you further! Thanks from Ted and his Awesome Team!"
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Kassia

April 21, 2025

5  out of  5
rating by Kassia
"Easy processes with a long-standing, reputable company and agent. Thanks, Alec, your friendly and helpful customer service!"
We responded:
"Hi Kassia! Hope you had a great Easter! Thank you for your business and thank you for taking time to post your kind comments. My Team and I love to serve wonderful customers like yourself and we are happy you are pleased! Thank you! Alec does a great job of working with our customers and with my other Team Members. He is thorough, informative and a great listener! I am proud of him and thankful he is on my Team! I am truly blessed with an office full of helpful and caring individuals that go the extra mile for our customers. They amaze me every day and I am so very, very pleased with how well they perform their job/s. I am truly blessed! Thank you again for your business, your referrals and your kind words! Thank you from Ted and his Awesome Team!"
Profile photo of Manan Pancholi

Manan Pancholi

April 11, 2025

5  out of  5
rating by Manan Pancholi
"I’m extremely pleased with the services offered at Ted Heaton agency. Their staff is very prompt and helpful. Highly recommend their services for any kind of insurance requirements."
We responded:
"Manan, Your kind words are sincerely appreciated! Thank you for allowing my Team and I to serve you! We will do our very best to provide world class service and advice to you for a long time to come! I am blessed to have an Awesome Team that believes in serving our wonderful customers...like yourself! They are the best of the best and I am so very proud of them! Thank you again for your time, your business and your kind remarks! Please let me know how I can personally assist you! We are looking forward to being your insurance provider for many years to come! Thank you from Ted and his Awesome Team!"
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Daniela Sontinani

April 10, 2025

5  out of  5
rating by Daniela Sontinani
"I called today to make a payment and had the pleasure of speaking with Jana. She is truly amazing and, surprisingly, the friendliest person I've encountered in this office (besides Matt, of course!). Her knowledge of insurance is impressive, and she also has a solid understanding of other financial products State Farm has to offer."
We responded:
"Ms. Sontinani, My Team and I are so thankful for your business, your referrals and your kind words in your review! I am personally thankful for your business and the opportunity to serve you. Thank you! Thank you for pointing out that my Team provides a meaningful service to you and our other valuable customers. I am blessed to have Jana and Matt and an office full of quality Team Members that believe in delivering the service they would want from their insurance provider. Truly Blessed! Please do let me know if I can ever assist you personally! Thank you again and all the very, very best to you and your family! Ted and his Awesome Team"
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Brandon Adams

March 31, 2025

5  out of  5
rating by Brandon Adams
"Attempted to find new insurance for my car and home only to get bombarded with hundreds of calls from agents all over the country. The process became so overwhelming I was willing to simply keep paying overpriced fees to silence their efforts. Then of course another call came in from Grant at State Farm and I answered with the intention of making this agent hear what I wanted to say to nearly all the others. His calm down to earth tone made me immediately feel like he was human and not reading a script. That created a small desire to see what he offered. What I got, was honestly - examples of how a customer would actually use their insurance - fast and simple how-to instructions for using it - and a service so considerate and patient that any ‘pushy’ could only come from me. I never use my car insurance, but for service like this, I am proud to pay and be part of this company because of what and how Grant handled this situation. Cannot recommend both him and now this company enough."
We responded:
"Thank you so very much Mr. Adams! Thank you for your business and for the kind words about the experience with Grant and my Team! We look forward to a long relationship with you! Thank you! I sincerely appreciate your comments about how Grant interacted with you. It's refreshing for me to know that my Team is continuing to be helpful, honest and informative while listening to what is important to our valuable customers. I am proud of Grant and his quality approach and I am blessed that I have an entire office full of caring individuals that want to be different than the herd! Thank you for pointing that out for others to see! Please let me know how I can help you and/or your family in any way! Thank you again for your time and your business! Ted and his Awesome Team"
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Tamara Haas

March 26, 2025

5  out of  5
rating by Tamara Haas
"Christin was extremely in getting all our policies in order! We have been with Ted probably over 30 years. We appreciate all they do to keep us insured!"
We responded:
"Hey Tamara! Yes, you and your Family have been outstanding customers for many years! Thank you Thank you Thank you! It's wonderful folks like ya'll that make our jobs so much easier! My Team and I are blessed to have such quality customers like ya'll! Thank you! I am blessed to have such an Awesome Team that have delivered the outstanding service to you and your family! They truly do go the extra mile and they truly provide quality advice / coverage suggestions to help our customers be properly protected! I am a lucky, lucky guy! Thank you for your time, for your business and for your referrals! Please tell me how I can personally assist you! Thank you from Ted and his Awesome Team!"